Artwork which needs to be ordered from the Studios may take 14-21 business days to arrive, this may also include in stock items as these may be on hold at the Studio. All our items are bespoke pieces, many of which are also hand-signed and are not "off the shelf" items. However we do aim to deliver your artwork as quickly as possible to you.
If you absolutely need same day shipping, please contact us before placing the order. If you have a specific date your order must be delivered by please contact us to check stock and processing time before placing the order. Once the order has been shipped, your estimated time of arrival will be determined by your selected shipping method for delivery. Because our artwork is bespoke framed for you at time of purchase, we estimate it will take 8-14 business days to process due to the fact that we do not keep framed items in stock, we will then contact you with details of shipping. Stretching or Gallery Wrap will also add 5-14 business days to your process time. Editions that are signed by the artist may take longer to ship. Orders placed over the weekend are not processed until Monday.
We do not accept returns of original production / limited edition artwork, this includes animation cels and drawings. If artwork arrives damaged, please contact us within 5 days of receipt and we will work with you to get a suitable replacement. Please note that original artwork that has been used in production may have small scratches on cels or slight creases in drawings. This is normal wear and tear.
In the event you are returning artwork to us, please ensure it is packaged correctly to prevent any damage. It is your responsibility to ensure the artwork arrives back to us safely. You will also be responsible for paying for any damage made to the art and or frame if not returned packaged in a correct manner. This also includes ensuring you are using a suitable carrier for the art to prevent any damage on its return, if you cannot return the artwork personally then we would recommend you use a specialist courier so you know the artwork is in safe hands.